|
 |
 |
 |
|
| Business Support |
| Support Tickets/mo* |
1 |
3 |
ALL |
| Remote Monitoring |
 |
 |
** |
| MS App. Support |
 |
 |
 |
| Workstation Deployment |
$250 |
$50 |
 |
| After hours support |
Billable |
Billable |
 |
| Admin Remote Access |
- |
 |
 |
| Printer Support |
- |
 |
 |
| User Remote Access |
- |
Addt'l $15/mo/ea |
UNLIMITED |
| Application Deployment |
- |
$25/ea machine |
UNLIMITED |
| Onsite Response |
- |
First 2hr Free |
UNLIMITED |
| 24/7 Urgent Response |
- |
First 2hr free |
First 4hr free |
| Handheld Phone Support |
- |
- |
 |
| CTO Services |
- |
- |
Quarterly Review |
|
| Business Intelligence |
| On Demand Asset Inventory |
 |
 |
 |
| On Demand License Reporting |
 |
 |
 |
| On Demand Ticketing |
 |
 |
 |
| |
|
|
|
|
| Security |
| Anti-Virus Management |
 |
 |
 |
| MS Patch Management |
 |
 |
 |
| Third Party Patch Deployment |
 |
 |
 |
| Gateway Mail Security*** |
- |
 |
 |
| Gateway Mail Security + Compliance**** |
- |
- |
 |
| Complete Vulnerability Analysis Services |
- |
- |
 |
|
| * Support tickets can be submitted for either issues or Move/Add/Change work. Tickets beyond the alloted number are charged hourly at the negotiated rate. The total number of tickets available is aggregated across all machines. |
| ** Custom Application Monitoring Included |
| *** Include E-mail filtering for every user in your organization. All machines must be included in enhanced service plan. |
| ****E-mail Filtering + Web Filtering + Archive for email for 1GB per user aggregate across entire company. All machines must be included in Full service plan. |