|
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 |
 |
|
| Business support |
| Support Tickets /mo* |
1 |
3 |
UNLIMITED |
| Remote Monitoring |
 |
 |
 |
| Performance Baseline |
 |
 |
 |
| Admin Remote Access |
 |
 |
 |
| Print Server Management |
 |
 |
 |
| MS Exchange Support |
- |
 |
 |
| MS SQL Support |
- |
 |
 |
| Citrix Support |
- |
 |
 |
| Backup Monitoring |
- |
 |
 |
| Virtualization Support |
- |
- |
 |
| Line of Business Support |
- |
- |
 |
| After hours support |
- |
- |
 |
| Backup Admin |
- |
- |
 |
| Vendor Remote Access |
- |
- |
 |
| Vendor Management |
- |
- |
 |
| Daily Performance Review |
- |
- |
 |
| CTO Services |
- |
- |
Quarterly Review |
|
| Business Intelligence |
| On Demand Asset Inventory |
 |
 |
 |
| On Demand License Reporting |
 |
 |
 |
| On Demand Ticketing |
 |
 |
 |
| Admin Tools Access |
- |
 |
 |
|
| Security |
| Anti-Virus Management |
 |
 |
 |
| MS Patch Management |
 |
 |
 |
| Third Party Patch Deployment |
- |
 |
 |
| Gateway Mail Security |
- |
 |
 |
| Vulnerability Analysis |
- |
- |
 |
|
| Compliance Options |
| Gateway Mail Security + Compliance |
- |
- |
 |
| Event Log Collection and Archive ^ |
- |
- |
 |
|
| * Support tickets can be submitted for either issues or Move/Add/Change work.. Tickets beyond the alloted number are charged hourly at the negotiated rate. The total number of tickets available is aggregated across all machines. |
| ** Custom Application Monitoring Included |
| *** Include E-mail filtering for every user in your organization. All machines must be included in Full service plan. |
| ****E-mail Filtering + Web Filtering + Archive for email for 1GB per user aggregate across entire company. All workstations must be included in Full service plan. |
| ^Storage subject to limitations. Ask for details. |
| A server is defined as any server operating system, whether the operating system is on a physical or virtual machine. |